14 March 2017
NDIS Review Process – By Interchange Australia Consultant, Penny Anderson
At Interchange Australia, we have spoken with many participants whose NDIS plans suit them well and meets their needs. However, we have also been contacted by participants whose plans have not met their needs and/or have not maintained their current supports. We have worked with these participants to submit a Plan Review to the NDIS, as occurred with Anthony* and his family.
Before getting his NDIS Plan, Anthony accessed Community Participation, Peer Support outings and overnight weekend ‘respite’ support. When Anthony received his plan, he was able to do all activities except the overnight weekend support (now known as ‘Short-Term Accommodation with assistance’). Anthony felt this was very hard for him, since he enjoyed the weekends with his friends, and these weekends increased his independence, which was important to Anthony – his brothers were often away for weekends and he wanted the opportunity to be away from home as well. Anthony’s family emphasised the importance of the independent living skills he developed through his weekends away, and approached Interchange Australia for support with and NDIS plan review.
The NDIS Review Process is an overview of the supports funded in a participant’s plan, with a focus on ‘changes in circumstances’. In Anthony’s case, his ‘changed circumstances’ was the loss of his overnight weekend support. An Interchange Australia consultant met with Anthony and his family, and supported them to prepare their NDIS Review statement. The consultant also provided the family with details of the overnight weekend support which Anthony had been receiving through his previous ‘Flexible Respite’ package.
Anthony and his parents submitted the completed review to the NDIS, and received a phone call from an NDIS Planner to discuss their circumstances. With the details of Anthony’s previous supports, the NDIS were able to complete the review process. The outcome was Anthony’s plan was updated and his weekend overnight stays were re-established. Anthony was thrilled, and his parents note his anxiety about not spending weekends with his peers was quickly resolved.
Interchange Australia continues to seek innovative and flexible ways to work with people and their families. Please do not hesitate to contact one of our Consultants to discuss your needs, and/or the needs of the person for whom you care.
*The name of the client has been changed to protect their privacy