15 December 2017
Qualities of a Good Support Worker – By Interchange Australia Human Resources Manager, Lynne Busby
Interchange Australia is an award winning provider of supports for people with a disability and older people. We have an excellent reputation for providing the highest quality of service to our clients and this is attributable to the regular training provided to staff, our quality management and our service principles of communication, adaptability, reliability, empathy and safety.
Interchange Australia has grown significantly since its beginnings in 1986 and now provides services to clients across a large geographical footprint, from Liverpool in the North to Queanbeyan in the South. As the organisation has grown, so has the number of support staff we have employed to deliver these services.
Everyone brings different strengths to their role, different values, beliefs and practical knowledge and skills, however, there are some key skills areas that make a good support worker:
• Ability to actively listen to clients and/or families and carers;
• Good communication skills;
• Interest in working within the disability and aged care field;
• Acceptance of people with a disability and older people;
• Willingness to collaborate and consult with others;
• Ability to give and respect the choices of other people;
• Respect for different needs, values, beliefs and cultures;
• Commitment to increasing independence and capability in others;
• Ability to share knowledge and skills but not to take over;
• Ability to encourage and mentor healthy and appropriate relationships;
• Having a positive attitude;
• Aware of realistic goals and limitations;
• Consistency and ability to follow through; and
• Professional, human, friendly but not needy or dependent approach.
A career in support work can be very rewarding one. If you are interested in pursuing a career as a support worker with Interchange Australia, please call 1300 112 334 or visit our website: www.interchangeau.org/careers