30 August 2019
Communication is defined as “the imparting or exchanging of information by speaking, writing, or using some other medium.”
To bring communication into perspective, I will discuss what is immediately relevant to Interchange Australia, our clients, their carer’s and our staff. In our community, there is an increasing number of people needing support services to remain living independently and we need to look at our communication from an interdisciplinary and cross-cultural perspective. There is often the presence of mental and/or physical ailments on those receiving care and time and resource limitations on those providing the care.
Interchange Australia is committed to providing the highest standard of care to our clients and our staff are guided by our principles of communication, adaptability, empathy and safety. Here are some of the attributes our staff adopt to ensure that they communicate effectively with clients:
• listening – being a good listener is one of the best ways to be a good communicator as you develop an understanding of the individuals needs, requirements and concerns
• body language –body language is part of your non-verbal communication and includes eye contact, hand gestures, and the tone of your voice – all reflect the message you are conveying
• speak clearly and simply with no jargon to avoid any confusion
• empathy is the ability to sense another’s emotions and imagine what they may be thinking. We need to practice empathy in all our communications every day.
• open-Mindedness and an acceptance of our differences in perception and opinions or viewpoints.
• respect – respect yourself and the person you are communicating with, give them your attention, show your interest and avoid distractions.
Most communication issues are able to be averted, or resolved by positive communication practices.
For more information about our service principles and the services Interchange Australia offers, please call one of our friendly and experienced consultants on 1300 112 334.