Speaking with Interchange House Coordinator Angela Smith on digital client service delivery

I was a few moments late logging on, I knew the session had already started, but the internet had been playing up for months. I was greeted by a cacophony of noise and chaos as I tried to work out what was going on. It didn’t take me long. One of the clients was showing everyone her pet guinea pig, and it was causing huge excitement and laughter. It was a timely reminder how important our work is, even when delivering an online format…..