About Us.
About Us.
Interchange Australia is a multi award-winning organisation that delivers a wide range of services for people who require support to remain living independently in their community. With a history spanning more than 40 years, Interchange has forged a reputation as an innovative, diverse and culturally safe, progressive organisation with the ability to combine a caring, person-centered approach with commercial acumen.
Our Mission and Values
Interchange Australia’s mission, backed by our values is:
“To be an industry leader delivering high quality, focused care to our clients, whilst providing a safe and nurturing environment to all staff”
At Interchange Australia, we have a set of core principles that guide all staff members in all our interactions. By living these principles, we can be assured that every decision we make and interaction we have is in line with Interchange Australia’s goals and mission.
Our Services
Interchange Australia cares for and supports:
- Aged care individuals through Home Care Packages (HCP) and the Commonwealth Home Support Program (CHSP). Individuals also receive support under our internal AVEC Care program.
- Individuals with disabilities requiring supports from the range of programs delivered under the National Disability Insurance Scheme (NDIS). Interchange Australia also helps clients through Support Coordination and Plan Management services.
- Individuals with disabilities requiring capacity-building assistance and employment opportunities in our Steps to Success program.
- Individuals who have sustained injuries and need support through our brokerage partners or may need personal nursing services not covered by government funding.
Our Quality Management
Interchange Australia places a high priority on quality management to ensure that the services we provide meet the needs and expectations of our clients.
Our quality framework is designed to foster an environment of continual improvement, ensuring that we don’t just meet industry standards, but exceed them.
This framework is built on a foundation of compliance with industry governance, regulations, and best practices. We understand that quality is not a static concept, but an ongoing commitment to improvement and growth.
By embedding these practices into our daily operations, we ensure the highest standards of care and support are delivered.
Our Staff
Our team is made up of skilled and experienced professionals who are committed to delivering the highest quality care and support.
Committed to education, Interchange Australia provides regular training opportunities to ensure that our team is up to date with the latest best practice and industry standards.
This includes annual in-person training sessions as well as online training modules. Through this ongoing commitment to training and development, we ensure that our staff remain knowledgeable and confident to deliver high quality focused care.
We also understand the importance of being available when needed. Our team is supported by an on-call service, ensuring that we can provide care and assistance after hours, on weekends, and during public holidays. This ensures our clients always have access to reliable and compassionate support, no matter the time.
Best Non-for-profit Local Business Award winners.
We are an industry leading disability and aged care service provider exceeding quality and service expectations. We were proudly awarded the best non-for-profit Southern Highlands, in 2023, 2024 and 2026.
