About Us

Our Story

Interchange Australia has been providing disability services and aged care services since 1986. Our services are designed to meet individual needs to enhance independence, health and wellbeing.

We are an approved provider of supports under the National Disability Insurance Scheme (NDIS), Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP).

Our services are available across the Southern Highlands (including Bowral, Mittagong, Moss Vale and the outer villages), Goulburn and the Southern Tablelands, Campbelltown and Macarthur Region as well as Camden, Narellan, South West Sydney and Southern NSW, Yass, Queanbeyan, Cooma, Bega & Eurobodalla.

Our Service Principles
Interchange Australia is committed to providing a high standard of care guided by our principles of communication, adaptability, reliability, empathy and safety. These principles guide our actions to make decisions with the health, wellbeing, and safety of our clients, carers and staff being paramount. Our philosophy is to focus on the person to enable that person to live a quality life.

Our Quality Management
Interchange Australia has a quality framework for managing and delivering services. We are governed by organisational policies and procedures as well as the NSW Disability Service Standards pertaining to people under 65 and the Aged Care Standards pertaining to people over 65. We provide clients and carers with a client handbook that covers a number of FAQ’s including changes and additions to service delivery, what they can expect as a client of Interchange Australia, their rights and responsibilities and how to provide feedback and comments about their service delivery. We always welcome feedback and use this information to continuously improve. 

Our Staff

We have a great team of qualified staff who are experienced in providing care and support services. We match support staff abilities and personalities to clients’ requirements to ensure that we meet individual needs. All Interchange Australia staff have their Working with Children check, National Police Clearance, a current first aid certificate and receive ongoing training. We have an on call team available to manage services after hours and on weekends and public holidays.