Careers

Interchange Australia is an award winning organisation that delivers a wide range of services for people who require support to remain living independently in their community. With a history spanning more than 30 years, Interchange has forged a reputation as an innovative, progressive organisation with the ability to combine a caring, person-centred approach with commercial acumen.

Our mission, backed by our values, is “To be an industry leader, delivering high quality, focused care to our clients, whilst providing a safe and nurturing environment to all staff”

If you are interested in working for a dynamic client services organisation, where you have the opportunity of providing input into providing effective services, we would very much like to hear from you.

For more information about career opportunities at Interchange Australia, please call us on 4868 6688, or send us an email at HR@INTERCHANGEAU.ORG.

Current Job Opportunities

SUPPORT AT HOME / AGED CARE – ACCOUNT COORDINATOR – Full Time

Interchange Australia – Bega Region

Are you looking for a Support at Home / Aged Care Account Coordinator role, working from your home? Would you like to work with carers and our supportive staff members who all strive together towards a goal of providing a supportive, caring and engaging environment for our valued clients?

The opportunity:

We are searching for a pro-active, caring individual to join our team who is located in the Bega area. In this role, you will play a pivotal part in supporting our Aged Care Clients. Your initiative, commitment on follow-through, high level communication skills and your dedication to continuous improvement will see you thrive.  

There is an expectation in this role that you will need to visit clients in the Bega and surrounding areas.

Key Responsibilities

  • Being able to work well both independently and as part of our team
  • Coordination and management of Aged Care Accounts with regular reviews
  • Main point of communication between Interchange and the clients’ carer
  • Follow through with incident reports, communicating with carers’ creating solutions, resolutions and putting plans in place where needed
  • Arranging third party providers to deliver support according to requirements
  • Communicating and updating our data system on all aspects of Interchange’s care
  • High level case management and case notes, ensuring documentation is up to date and accurate data is recorded in our system
  • Regular follow-up with support staff for the development and betterment of our clients
  • Reviewing plans and file management reviews, updating reports on a monthly or ad-hoc basis
  • Attend Account Manager meetings, participate in exchange of information and areas of improvement
  • Be conversant with all programs and actively promote a positive image of Interchange at all times
  • Strong focus on continual improvement
  • Actively promote Interchange through networking and produce lead generation

To be successful in this role:

We’d like to hear from you if you have the following experience and skills:

  • Minimum Certificate IV in Individual Support (Preferably Aged Care)
  • High level of verbal and written communication
  • Proven experience in case management
  • Ability to converse with all levels of management
  • Awareness of potential risks and takes steps to set in place relevant preventative measures
  • Ability to work effectively both independently and as part of a team
  • Demonstrates sound judgement
  • Ideally from the service provider industry in a case management capacity

Benefits:

  • Permanent role
  • Motor Vehicle available for work purposes
  • Salary packaging
  • Remuneration based on experience

To be successful for this role, you will need to provide a Working with Children Check as well as an NDIS Worker check. Full working rights to work in Australia are also required for this role.

Please apply by email to: hr@interchangeau.org, with a covering letter and resume.

Applications for this role close on 26th July 2024.

SENIOR FINANCE OFFICER (with payroll experience) – 3 to 5 days per week

Interchange Australia – Bowral Head Office

Are you looking for a Senior Finance role, close to home? Do you have payroll experience with an accounts background? Do you happen to have NDIS and/or Aged Care experience? Would you like to work with supportive staff members who all strive together towards a goal of providing an effective, supportive and caring environment for our valued clients?

Yes? Then we would love to hear from you.

The opportunity:

We are searching for a highly experienced, pro-active and productive Senior Finance & Payroll Officer to join our team. We have recently implemented Visualcare and are focused on efficiency by streamlining our payroll processes.

In this role, you will play a pivotal part in our finance team. Your initiative, commitment on follow-through, high level communication skills and your dedication to continuous improvement and efficiencies will see you thrive.  

Key Responsibilities

  • Being able to work well both independently and as part of our team
  • Extensive payroll experience preferably using MYOB
  • Monthly payments and reporting – Superannuation, PAYG etc
  • Accounts payable data entry, follow up on invoices and checking invoices prior to payment
  • Monitoring group email accounts, assigning, saving and scanning emails and attachments where required
  • Assisting with accounts queries, both over the phone and email
  • Performing Accounts Receivable duties including monthly statement distribution
  • High level data entry, ensuring accuracy, with attention to detail so integrity of data is maintained
  • Bank & Credit card reconciliations
  • ABS reporting when required
  • Assisting fellow team members in times of leave, absences or increased workloads
  • Updating reports on a monthly or ad-hoc basis
  • Commitment to continual improvements with a focus on efficiency
  • Attend meetings, participate in exchange of information and areas of improvement
  • Actively promote a positive image of Interchange at all times
  • Actively assist the head office team with call overflow
  • Adhering to Interchange Australia’s mission, values and behaviors at all times

To be successful in this role:

We’d like to hear from you if you have the following experience and skills:

  • Extensive payroll experience preferably with MYOB (Xero experience highly regarded)
  • Highly organized, with the ability to multi-task
  • Proactive, can-do attitude with the ability to think quickly
  • High level of verbal and written communication
  • Proven experience in accounts and data entry
  • Ability to converse with all levels of management
  • Ability to work effectively both independently and as part of a team
  • Demonstrates sound judgement
  • Ability to assist other team members when required
  • Program implementation, together with NDIS/Aged Care experience will be highly regarded

Benefits:

  • Permanent role located in Bowral
  • Salary packaging
  • Remuneration based on experience
  • Working in a challenging and fast paced environment building up on your skill set

To be successful for this role, you will need to provide a Working with Children Check as well as an NDIS Worker check. Full working rights to work in Australia are also required for this role.

Please apply by email to: hr@interchangeau.org, with a covering letter and resume.

Applications via Careers Page on our Website close on 26th July 2024.

SENIOR FINANCE OFFICER – 3 to 5 days per week

Interchange Australia – Bowral Head Office

Are you looking for a Senior Finance role, close to home? Do you have an accounts background? Do you happen to have NDIS and/or Aged Care experience? Would you like to work with supportive staff members who all strive together towards a goal of providing an effective, supportive and caring environment for our valued clients?

Yes? Then we would love to hear from you.

The opportunity:

We are searching for a highly experienced, pro-active and productive Senior Finance Officer to join our team. We have recently implemented Visualcare and are focused on efficiency by streamlining our processes.

In this role, you will play a pivotal part in our finance team. Your initiative, commitment on follow-through, high level communication skills and your dedication to continuous improvement and efficiencies will see you thrive.  

Key Responsibilities

  • Being able to work well both independently and as part of our team
  • Extensive accounts experience preferably using MYOB
  • Accounts payable data entry, follow up on invoices and checking invoices prior to payment
  • Monitoring group email accounts, assigning, saving and scanning emails and attachments where required
  • Assisting with accounts queries, both over the phone and email
  • Performing Accounts Receivable duties including monthly statement distribution
  • High level data entry, ensuring accuracy, with attention to detail so integrity of data is maintained
  • Bank & Credit card reconciliations
  • Assisting fellow team members in times of leave, absences or increased workloads
  • Updating reports on a monthly or ad-hoc basis
  • Commitment to continual improvements with a focus on efficiency
  • Attend meetings, participate in exchange of information and areas of improvement
  • Actively promote a positive image of Interchange at all times
  • Actively assist the head office team with call overflow
  • Adhering to Interchange Australia’s mission, values and behaviors at all times

To be successful in this role:

We’d like to hear from you if you have the following experience and skills:

  • Highly organized, with the ability to multi-task
  • Proactive, can-do attitude with the ability to think quickly
  • High level of verbal and written communication
  • Proven experience in accounts and data entry
  • Ability to converse with all levels of management
  • Ability to work effectively both independently and as part of a team
  • Demonstrates sound judgement
  • Ability to assist other team members when required
  • Program implementation, together with NDIS/Aged Care experience will be highly regarded

Benefits:

  • Permanent role located in Bowral
  • Salary packaging
  • Remuneration based on experience
  • Working in a challenging and fast paced environment building up on your skill set

To be successful for this role, you will need to provide a Working with Children Check as well as an NDIS Worker check. Full working rights to work in Australia are also required for this role.

Please apply by email to: hr@interchangeau.org, with a covering letter and resume.

Applications via Careers Page on our Website close on 26th July 2024.

MARKETING COORDINATOR (With a focus on Graphic Design) – 3 days per week

Interchange Australia – Bowral Head Office – 6-month contract

Are you a Graphic and Marketing extraordinaire looking for a challenging role, close to home? Would you like to work with supportive staff members and managers who are all working towards a common goal? Yes? Then we would love to hear from you.

The opportunity:

We are searching for an experienced, pro-active and productive Marketing Coordinator (with a strong focus on Graphic Design) to join our team. This role is a maternity leave position with the possibility of extending past 6 months.

In this role, you will play a pivotal part in our Marketing team. Your graphic design experience, creative ideas, initiative, commitment on follow-through, high level communication skills and your dedication to the Interchange Australia brand will see you thrive.

Key Responsibilities

  • Creation of printed and digital materials using the Adobe suite
  • Website editing and updating
  • Create email signatures and Staff Identification Cards when required
  • Graphic creation and distribution of monthly newsletter
  • Creation of flyers and distribution for a number of programs including Day Options, Peer Support, Holiday Programs
  • Creation of posters, flyers and preparation and coordination of Open Days
  • Facebook and Instagram Management
  • Promotional mindset – looking for opportunities to help Interchange Australia shine
  • High level of attention to detail
  • Excellent written communication skills
  • Assisting fellow team members in times of leave, absences or increased workloads
  • Contributing to monthly board reports
  • Preparing and catering events which can include in-house activities
  • Organize and attend promotional activities including concerts, plays and other events
  • Commitment to continual improvement
  • Actively seek new business and raise opportunities with Management 
  • Being able to work well both independently and as part of our team
  • Monitoring events group email accounts following up and responding when required
  • Attend meetings, participate in exchange of information and areas of improvement
  • Be conversant with Interchange Australia’s programs and service delivery
  • Actively promote a positive image of Interchange at all times
  • Actively assist the head office reception/administration team with call overflow
  • Adhering to Interchange Australia’s mission, values and behaviors at all times

To be successful in this role:

We’d like to hear from you if you have the following experience and skills:

  • Graphic design skills (with a current portfolio)
  • Highly organized, with the ability to multi-task
  • Proactive, can-do attitude with the ability to think quickly
  • High level of verbal and written communication
  • Proven experience in social media and other content creation
  • Ability to converse with all levels of management
  • Ability to work effectively both independently and as part of a team
  • Demonstration of sound judgement
  • Ability to assist other team members when required
  • Program implementation, together with NDIS/Aged Care experience will be highly regarded

Benefits:

  • Permanent 3 day per week role located in Bowral
  • 6-month contract with possibility of extension
  • Salary packaging
  • Remuneration based on experience
  • Working in a challenging and fast paced environment building up on your skill set

To be successful for this role, you will need to provide a Working with Children Check as well as an NDIS Worker check. Full working rights to work in Australia are also required for this role.

Please apply by email to: hr@interchangeau.org, with a covering letter and resume.

Applications via Careers Page on our Website close on 31st July 2024.

NDIS SUPPORT COORDINATOR – Full Time

Interchange Australia – Bowral Head Office

Are you looking for a NDIS Support Coordinator role, close to home? Would you like to work in connecting with various supports and providers, whilst engaging and supporting clients living with disability, assisting them in achieving their goals?

The opportunity:

We are searching for an experienced, pro-active, productive and caring individual to join our friendly close-knit team.

In this role, you will play a pivotal part in supporting our NDIS clients. Your initiative, commitment on follow-through, high level communication skills and your dedication to continuous improvement will see you hit the ground running.

Key Responsibilities

  • Being able to work well both independently and as part of our team
  • Coordination and management of NDIS Support Coordination clients with regular reviews
  • Follow through with incident reports, communicating with carers’, creating solutions, resolutions and putting plans in place to avoid reoccurrences
  • Building strong relationships including meeting with the client and/or carer on occasion
  • Work within funding levels associated with each client (continually tracking, monitoring and reporting funding budgets)
  • Arranging providers to deliver support according to plan requirements within budgets
  • High level case management and case note writing, ensuring all reports and documentation is up to date and accurate data is recorded in our system
  • Accurate reporting and billing administration
  • Identifying and investigating supports using a wide variety of resources 
  • Commitment to continual improvements with a focus on efficiency
  • Attend NDIS meetings, participate in exchange of information and areas of improvement
  • Be conversant with all programs and actively promote a positive image of Interchange Australia at all times
  • Actively promote Interchange through networking

To be successful in this role:

We’d like to hear from you if you have the following experience and skills:

  • Minimum Certificate IV in Individual Support (Disability)
  • Minimum of 6 months proven experience in NDIS Support Coordination
  • Highly organized, with the ability to multi-task
  • Proactive, can-do attitude with the ability to think quickly
  • High level of verbal and written communication
  • Ability to converse with all levels of management
  • Ability to work effectively both independently and as part of a team
  • Demonstrates sound judgement
  • Ability to assist other team members when required

Benefits:

  • Permanent role located in Bowral
  • Salary packaging
  • Remuneration based on experience
  • Working in a caring, challenging and fast paced environment building up on your skill set

To be successful for this role, you will need to provide a current First Aid Certificate, Working with Children Check as well as a NDIS Worker check. Full working rights to work in Australia are also required for this role.

Please apply by email to: hr@interchangeau.org, with a covering letter and resume.

Applications via Careers Page on our Website close on 21st July 2024.